Customer & Order Information
- 30 Day Guarantee For Paddle Board
All paddleboards are covered by our 30-day guarantee - from the date of purchase, you can return your product if you are not satisfied for any reason.After inspection and confirm that the product is not damaged by human causes,we will issue a full refund. To request a return under the 30-day guarantee, please fill out the return form completely. Please allow 2-5 business days for the refund to appear on your invoice. All original package contents must be included with the return, any missing items will delay the refund process. If the returned package has human caused damage or is missing original accessories, we will deduct the cost based on the value of the item. *Limit one return within 180 days from the original purchase date per customer.
- Shipping Damage
Please note this claim must be completed within three (3) business days of receiving your board. Any claims filed outside of this window may result in the customer being responsible for shipping charges.
- Wrong Item
If unfortunately you have received the wrong product, please Email us（firstname.lastname@example.org). Please provide the photo with the label on the outer box of the package you received and the photo of the contents in the package.